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Goodzozo Shipping Policy
Thank you for shopping with Goodzozo.
At Goodzozo, we offer a variety of carefully selected products across different categories, including lifestyle items, daily essentials, accessories, and unique finds.
Because our products may vary in size, weight, availability, and preparation requirements, shipping arrangements may differ depending on the items included in your order.
We are committed to preparing every order carefully and delivering your products safely and efficiently.
If you have any questions regarding shipping, please contact us at:
Email: support@goodzozo.com
Shipping Destinations
We currently ship to selected countries and regions worldwide.
Please note that certain remote areas, restricted locations, or destinations with limited shipping availability may not be eligible for delivery.
If we are unable to ship your order to the address provided, we will contact you as soon as possible to discuss available solutions.
Order Processing Time
Most orders are processed within 2–4 business days after payment confirmation.
Orders are processed from Monday to Friday, excluding weekends and public holidays.
Order processing includes:
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Order verification
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Product availability confirmation
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Quality inspection
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Packaging preparation
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Shipment arrangement
Some products may require additional processing time due to their availability, size, packaging requirements, or production method.
Products that are handmade, made-to-order, customized, pre-order, or limited in availability may require additional preparation time. Any special processing time will be stated on the relevant product page whenever applicable.
During promotional events, holidays, new product launches, or periods of high order volume, processing times may be slightly delayed.
Please note that processing time is separate from shipping transit time.
Estimated Shipping Time
After your order has been shipped, estimated delivery times are:
Standard Shipping
7–20 business days
Priority Shipping
5–10 business days
Delivery times are calculated from the shipment date and do not include order processing time.
Actual delivery times may vary depending on:
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Destination country or region
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Local delivery conditions
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Customs clearance procedures
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Carrier efficiency
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Weather conditions
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Holidays
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Unexpected logistics delays
Please note that delivery times are estimates only and cannot be guaranteed.
Shipping Rates
Our current shipping rates are:
Standard Shipping
Free Shipping
Priority Shipping
$3.99 per order
Because Goodzozo offers products with different sizes and weights, certain oversized, heavy, fragile, or specially handled items may require additional shipping charges.
If additional shipping fees apply, they will be clearly displayed:
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On the product page;
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During checkout; or
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Before shipment confirmation.
Shipping rates and promotional shipping offers may be updated from time to time. The final shipping cost will always be displayed before payment is completed.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges required by the destination country.
Unless otherwise stated, these fees are not included in the product price or shipping cost and are the responsibility of the customer.
Goodzozo does not control these charges and cannot predict the exact amount that may apply.
Customers are responsible for ensuring that purchased products can be legally imported into their country or region.
If a package is refused, abandoned, or returned due to unpaid customs fees or import charges, any related costs may be deducted from the available refund.
Multiple Package Shipments
Some orders may be shipped in multiple packages.
This may occur when:
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Products require different packaging methods;
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Products have different preparation times;
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Items are fulfilled from different locations;
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Large orders need to be divided for safer transportation.
If your order is shipped separately, you may receive multiple tracking numbers, and packages may arrive at different times.
If Goodzozo separates your order into multiple shipments, no additional shipping fee will be charged unless clearly stated before purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow 24–72 hours for tracking information to update after shipment confirmation.
During international transportation, tracking updates may temporarily pause while your package moves between shipping facilities, customs, or local carriers.
If your tracking information has not updated for an extended period, please contact us:
Email: support@goodzozo.com
Please include your order number so we can assist you more efficiently.
Address Changes
Customers are responsible for providing accurate shipping information, including:
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Full name
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Complete shipping address
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Phone number
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Apartment, unit, or building information (if applicable)
Address changes may be requested before your order enters processing or shipment preparation.
Once an order has been processed, packed, or shipped, we cannot guarantee that address changes can be made.
To request an address change, please contact:
Please provide:
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Order number
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Original shipping address
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Correct updated shipping address
Goodzozo is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Failed Delivery or Returned Packages
A package may fail delivery or be returned due to reasons including:
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Incorrect or incomplete address
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Incorrect contact information
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Recipient unavailable
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Failure to collect the package
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Delivery refusal
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Unpaid customs fees
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Other customer-related reasons
If a package is returned due to customer-related reasons, additional costs may apply, including:
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Reshipment fees
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Return shipping costs
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Customs or handling charges
If a returned package is received, we will contact you to discuss available options, including reshipment or refund.
Applicable shipping-related costs may be deducted from the refund amount.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
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Around your delivery area
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Mailbox, porch, garage, or other safe locations
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With family members, neighbors, building management, or reception
You may also contact your local carrier for additional delivery information.
If you are still unable to locate your package, please contact us and we will assist you in reviewing the available tracking information.
However, if the carrier confirms successful delivery to the provided address, Goodzozo cannot guarantee replacement or refund.
Each case will be reviewed based on tracking details and available delivery information.
Lost or Damaged Packages
If your package appears to be lost during transit, please contact us so we can assist with an investigation.
Please note that temporary tracking delays do not always indicate that a package is lost.
For damaged items, please contact us as soon as possible and provide:
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Order number
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Photos of the damaged item
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Photos of the packaging
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Shipping label photos
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Unboxing video (if available)
Please keep the product and original packaging until the issue has been resolved.
Cases involving damaged or missing items will be handled according to our Refund & Return Policy.
Shipping Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
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International shipping delays
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Customs inspections
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Carrier disruptions
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Severe weather
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Public holidays
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Natural disasters
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Transportation interruptions
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Unexpected logistics issues
Goodzozo is not responsible for delays caused by carriers, customs authorities, or other circumstances beyond our reasonable control.
We will always do our best to assist customers with shipment inquiries.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible.
Orders may only be canceled before they enter processing, packaging, or shipment preparation.
Once an order has been processed or shipped, cancellation may no longer be possible.
For more information regarding cancellations, refunds, and returns, please refer to our Refund & Return Policy.
Contact Us
If you have any questions regarding this Shipping Policy, please contact:
Goodzozo Customer Support
Email: