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Goodzozo Refund & Return Policy
Thank you for shopping with Goodzozo.
We hope you are happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
Before returning any item, please contact us at:
Returns sent without prior authorization may not be accepted.
Once your return request has been reviewed and approved, we will provide the applicable return instructions and return address by email.
Please do not send products back before receiving return approval from Goodzozo.
30-Day Return Policy
You may request a return within 30 days after receiving your order.
To be eligible for a return, the product must meet all of the following conditions:
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The product must be unused, unworn, unwashed, and in its original condition.
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The product must be free from damage, stains, scratches, odors, or obvious signs of use.
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The product must be returned in its original packaging.
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All accessories, labels, protective materials, and included items must be returned.
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The product must remain suitable for resale.
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Proof of purchase or a valid order number must be provided.
Customers may inspect an item only as reasonably necessary to confirm its condition. Products that have been used beyond basic inspection may not be eligible for return.
Goodzozo reserves the right to inspect returned products and determine final return eligibility.
How to Start a Return
To request a return, please contact us at:
Please include:
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Your order number
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The email address used to place the order
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The product you would like to return
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The reason for the return
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Photos or videos of the product or issue (if applicable)
After reviewing your request, we will provide return instructions and the return address if your return is approved.
Please do not return any item without contacting us first.
Return Shipping Costs
For returns caused by personal reasons, including but not limited to:
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Change of mind
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Personal preference
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Incorrect size selection
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No longer wanting the item
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Product not meeting personal expectations
the customer is responsible for return shipping costs.
Original shipping fees, express shipping charges, and other delivery-related costs are generally non-refundable.
We strongly recommend using a trackable shipping service when returning items.
Goodzozo is not responsible for returned packages that are lost, delayed, or damaged during return shipping.
If the return is caused by a confirmed error from Goodzozo, such as receiving a wrong, damaged, or defective product, we will provide an appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible:
Please provide:
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Order number
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Description of the issue
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Clear photos or videos showing the problem
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Photos of the packaging and shipping label if applicable
After reviewing the information, we may provide a replacement, refund, partial refund, or another suitable solution depending on the situation.
Please do not dispose of the product or packaging before your request has been reviewed.
Minor differences in color, texture, shape, size, or appearance caused by lighting, screen settings, manufacturing batches, or handmade production are not normally considered defects unless they affect the normal use of the product.
Order Cancellation
Orders are processed as quickly as possible after purchase.
If your order has not entered the fulfillment or shipping process, cancellation may be possible.
Once an order has been processed, packed, or shipped, it can no longer be cancelled.
If you still wish to return the item after delivery, you may request a return according to this policy.
To request an order cancellation, please contact:
Please include your order number and the email address used for your purchase.
Non-Returnable / Non-Refundable Items
The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:
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Gift cards
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Personalized or customized products
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Products marked as “Final Sale”
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Opened food, beverages, or consumable products
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Opened cosmetics, beauty products, or hygiene-related products
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Products with broken hygiene seals
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Products that have been used, washed, worn, assembled, altered, or modified
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Products damaged due to misuse, accidents, improper storage, or customer handling
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Products returned without original packaging or included accessories
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Products returned without prior authorization
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Products returned after the return period has expired
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Free gifts, promotional items, or complimentary products
Discounted items are still eligible for return unless they are clearly marked as “Final Sale”.
Refused or Undeliverable Packages
If a package is refused by the recipient, returned due to an incorrect or incomplete address, left unclaimed, or returned due to customer-related reasons, any shipping or return costs incurred may be deducted from the refund.
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address after placing an order, please contact us immediately. Address changes cannot be guaranteed after order processing begins.
Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 3–5 business days after approval.
Please note that your bank, credit card provider, or payment processor may require additional time before the refund appears in your account.
Refunds generally do not include:
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Original shipping fees
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Express shipping fees
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Return shipping costs
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Additional delivery-related charges
These costs may be refunded when the return is caused by an error from Goodzozo.
If you have not received your refund after the expected processing time, please contact us:
Partial Refunds
In certain situations, only a partial refund may be granted, including:
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The item shows signs of use.
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The item is returned in an incomplete condition.
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Original packaging or accessories are missing.
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The item has been damaged after delivery due to customer handling.
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The returned item requires cleaning, repair, or restoration before resale.
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The return does not fully meet the requirements of this policy.
The final refund amount will be determined based on the condition of the returned product.
Exchanges
We currently do not offer direct exchanges.
If you would like another product, style, or variation, please request a return for the eligible item and place a new order separately.
Payment Disputes
Before submitting a payment dispute or chargeback, we encourage customers to contact us first.
Many issues regarding orders, deliveries, returns, and refunds can be resolved quickly through our customer support team.
Customers are still required to follow the return process when applicable.
Policy Abuse
Goodzozo reserves the right to refuse return or refund requests involving suspected fraud, false claims, repeated abuse of the return policy, altered evidence, or unreasonable return activity.
This does not affect any consumer rights that cannot be excluded under applicable laws.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Goodzozo Customer Support
Email: support@goodzozo.com